Service Support

1. Technical Consultation and Answers

We are committed to providing professional technical consultation and answering services for customers. Customers can consult our technical support team about product-related issues through various channels (such as phone, email, online chat, etc.). Our team will reply as soon as possible and provide detailed answers to ensure a smooth experience for customers during the use process. 

Number：15361762297

Email：support@veise.cn

Technical support scope (pre-sales and after-sales) 

2. Product Installation and Commissioning

We provide comprehensive product installation and commissioning services for customers. Our technical support team will provide detailed installation guidelines and, if necessary, on-site installation and commissioning services to ensure the correct installation and smooth operation of the product.

3. Fault Diagnosis and Troubleshooting

In case customers encounter any faults or problems during the use of the product, our technical support team will provide fault diagnosis and troubleshooting services. We will quickly locate the problem through remote assistance or on-site services and provide effective solutions.

4. Software Updates and Upgrades

To maintain the competitiveness of the product and meet the changing needs of customers, we will regularly release software updates and upgrades. We will promptly notify customers through official websites, email notifications, and other means, and provide detailed upgrade guidelines and technical support.

5. Hardware Maintenance and Replacement

5.1 The product comes with a free warranty period of 12 months (except for wire harness and accessories).

5.2 For products that have been repaired or replaced within the warranty period, the warranty service will continue within the remaining warranty period. If the remaining warranty period is less than 6 months, it will be calculated as 6 months.

5.3 Product damage caused by force majeure is not within the scope of free warranty, and we will provide corresponding solutions and support.

6. Usage Training and Guidance

To enable customers to better master the usage skills of the product, we provide comprehensive usage training and guidance services. Customers can watch detailed product operation videos, read the user manual on our official training platform, or participate in online training courses to gain in-depth understanding of the various functions and usage methods of the product.

7. Customer Feedback Collection

To continuously improve and enhance service quality, we attach great importance to customer feedback. Customers can provide valuable opinions and suggestions to us through various channels (such as questionnaire surveys, customer satisfaction surveys, etc.). We will listen carefully to customers' feedback and take effective measures for improvement.

8. Service Quality Improvement

We are committed to continuously improving the quality of technical support and after-sales services. We will regularly evaluate the service effect, analyze customer feedback, identify shortcomings in the service, and formulate corresponding improvement measures. We will continuously improve the service process, increase service efficiency, and ensure that customers receive a satisfactory service experience.

We are dedicated to providing customers with all-round after-sales service support to ensure that you can use our products smoothly. No matter what problems or needs you encounter, our professional team will be dedicated to serving you. Please feel free to contact us, and we will provide you with assistance and support as soon as possible.